Website Terms and Conditions

Unless otherwise indicated, this Website and its contents are the property of Ask William Ltd, a company registered in England and Wales, registered company number 9403088 whose registered office is at Ask William, High Street, Oxford OX1 4AP, United Kingdom (“We”, “Us”, “Our” and “Ourselves”).  The copyright in the material contained on this Website belongs to Ask William Ltd or its licensors.  The trademarks appearing on this Website are protected by the laws of England and by international trademark laws.

The information placed on this Website by Us has been prepared solely for the purpose of providing selected information about Us and organisations with which We are associated; and about the respective services which they offer.

We do not make any warranty that information contained on this Website, or on any site linked to this Website, is complete, accurate or up-to-date; and We are not responsible for the results of reliance on any such information.

We do not make any warranty that use of the Website will be uninterrupted, virus-free or error-free; or that use of the Website will not affect other software or operating systems used to access the Website.  Any warranties provided under the general law are expressly excluded to the fullest extent possible.  In particular, We do not warrant that use of the Website will not infringe the rights of any other person or organisation; nor that the Website is of reasonable quality or fit for any particular purpose, even if We have received notice of an intention to use the Website for that purpose.

Unless they are contained in Our Information, or unless expressly stated otherwise, opinions given on this Website are those of the individuals making them, and not those of Ourselves: We are not responsible for such opinions or any claims resulting from them.

To the extent permitted in law, We accept no liability for any loss or damage which may be suffered by other parties as a direct or indirect result of using this Website (including loss of profit, loss of opportunity, loss of business, and consequential loss).

Persons submitting material other than Our information to this Website are solely responsible for the material and for any claims relating to its content, whether made against Ourselves or otherwise.  Whilst We do not exercise editorial control over any content posted to the Website by users, we reserve the right at Our sole discretion to remove any content which We have been notified is objectionable, whether or not the objection is substantiated, and otherwise to review, edit or delete any comments posted by users which We deem defamatory, unlawful, threatening or otherwise objectionable.  Notwithstanding the foregoing, and to the extent permitted in law, We accept no responsibility or liability for any material communicated by third parties via the Website.

Subject to the above, those gaining access to this Website are authorised to make use of the Website (and of any chatrooms and interactive facilities which are available through it) for any lawful purposes. The following is a non-exclusive list of uses which are expressly prohibited:

using the Website to commit or encourage unlawful acts, including unlawful copying of copyright material;

misrepresenting the user's identity or authority;

distributing any type of virus or other device intended to cause nuisance, loss or corruption of any information on the Website or accessed through it, or of any systems used to operate the Website or any systems accessed through it;

tampering with communications which are not the user's, or making any alteration to any information on the Website;

accessing or attempting to access other parties' user accounts;

hacking or attempting to hack any part of the Website, or any system used to run it, or any system accessed through the Website;

disrupting the flow of communications in interactive areas;

storing personal data derived from the Website;

posting material which:

infringes intellectual property rights;

defames or threatens other people or organisations;

is offensive, obscene or hateful, or which other users of the Website are likely to consider offensive, obscene or hateful.

Use of this Website by Our employees and contractors of is also subject to Our IT policies.

We collect e-mail addresses and other contact details, together with any comments provided voluntarily via this Website.  We also collect information on what pages are visited.  This information is used to improve the content of the Website and to make contact for marketing purposes and for the supply of information.

These terms are governed by English law, and the Courts of England have exclusive jurisdiction in relation to them.

If any of these terms is found to be illegal or unenforceable by a court of competent jurisdiction, the term(s) in question will be severed; but the remaining terms will continue in force.

Privacy Policy

About this policy

This policy explains what types of personal information will be gathered when you visit the website of Ask William Ltd (“We”, “Us”, “Our” and “Ourselves”), and how this information will be used.

If you follow a link to any other website, please check their policies before you submit any personal information to those websites.

Information collected

On some parts of the website, you may be asked to provide some limited personal information in order to enable the provision of certain services (e.g. registering to receive the newsletter or requesting further information).  We may store this information manually or electronically.  By supplying this information you are consenting to Us holding and using it for the purposes for which it was provided.  Information provided will be kept for as long as is necessary to fulfil that purpose.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters.  This is statistical data about our users’ browsing actions and patterns which is not intended to identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.

How the information collected is used

Personal information provided to Us by you will only be used for the purposes stated when the information is requested.  Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations without your permission.  Personal information collected and/or processed by Us is held in accordance with the provisions of the Data Protection Act 1998.

Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of Our website.  Any disclosure of this information will be in aggregate form and will not identify individual users.

How we store information collected

Information which you provide to Us will ordinarily be stored on our secure servers.  However, We do work with third party contractors, some of whom host and operate certain features of the website.  Accordingly, information that We collect from you may be collected in or transferred to a destination outside the European Economic Area ("EEA").  That information may be processed by staff operating outside the EEA who work for Us or for one of Our contractors.  By submitting personal information, you agree to this transfer, storing and processing.  We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may disclose your personal information to third parties if We are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of Ourselves or others.

How we use “cookies”

Some of our web pages use “cookies”.  A cookie is a small file of letters and numbers that We place on your computer or mobile device if you agree.  These cookies allow Us to distinguish you from other users of Our website, which helps Us to provide you with a good experience when you browse Our website and also allow Us to improve our website.

For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Statement.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you.  For further information please contact Us.

Changes to our Privacy Policy

Any changes We may make to Our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Cookie statement

This statement explains how we use cookies on the Ask William Ltd web pages.  For information about what types of personal information will be gathered when you visit the website, and how this information will be used, please see our Privacy Policy.

How we use cookies

Some of our web pages use “cookies”.  A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and enables us to improve our website.

Types of cookies we use

We use the following types of cookies:

strictly necessary cookies - these are essential in enabling you to move around the website and use its features.  Without these cookies the services you have asked for, such as registering for our newsletter, cannot be provided.

performance cookies - these cookies collect information about how visitors use a website, for instance which pages visitors go to most often.  We use this information to improve our website and to aid us in investigating problems raised by visitors.  These cookies do not collect information that identifies a visitor.

functionality cookies - these cookies allow the website to remember choices you make and provide more personal features.  For instance, a functional cookie can be used to remember the volume level you prefer to use when watching videos on our websites.  The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them please visit http://www.allaboutcookies.org/.

Cookies may be set either by the Ask William Ltd website ("first party cookies"), or by a third party website ("third party cookies").  The tables below identify the cookies we use and explain the purposes for which they are used.

Google Analytics cookies

These cookies are used to collect information about how visitors use our site.  We use the information to compile reports and to help us improve the website.  The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited.

Changes to our Cookie Statement

Any changes we may make to our Cookie Statement in the future will be posted on this page.

Contact

Any queries or concerns about privacy on this website should be sent by email to hello@askwilliam.co.uk.